Owning and operating a business is no easy job. It will take years for you to get your business running like a well-oiled machine. At American Wear, we are very passionate about providing our customers with the best possible service. A lot of mistakes will be made along the way when first getting started in the world of small business. It is your responsibility to notice the mistakes being made in regards to customer service and fix them immediately. The following are some of the most common service mistakes made by a business and how to address them properly.
Failing to Properly Train Your Team
If the employees you have hired do not receive the proper amount of training, chances are they will make a number of mistakes when dealing with customers. You will have to teach employees how to talk with customers in a professional manner and what they need to do to meet the needs a customer has. Putting best practices for these types of interactions in writing is a great way to avoid confusion.
Arguing With a Customer
There will be times in your small business journey where you will have conflict with a customer. Whether this conflict is online or in person, you need to avoid arguing with the customer. Your main goal as a business owner should be keeping your customers happy. The last thing you want is to have a bad review due to this type of argument. While it may be a bit hard to bite your tongue and walk away, it will be well worth it in the long run.
Making It Hard For Customers to Contact You
If a customer has to email or call you numerous times to get a response, it can create a lot of problems. Ideally, you want to be at your customer’s beckon call to show them you are reliable and concerned with their needs. Generally, customers will jump ship and try out another business if they are unable to have their needs met by your company.
Overpromising and Under Delivering
Some business owners think the best way to attract customers is by overpromising. Not being able to deliver on the promises you have made can make your company appear unreliable and untrustworthy. Rather than promising a customer the moon and the starts, you need to be upfront with them about what you can provide. Being upfront from the outset is important and can help you forge long-lasting relationships with your customers.
At American Wear, we are passionate about providing our customers with the service they deserve. We train each of our employees to put the customer’s needs first. We understand that without loyal customers, we will be unable to keep our doors open. Our customer first policy is one of the main factors that has contributed to the long-term success we have enjoyed in our industry. Give us a call today to find out firsthand how much we value our customers.